Exchange Bank Merchant Services — Payment Processing for Every Business Size

Next-day funding is available on Growth and Enterprise plans to businesses that maintain an active Exchange Bank business checking account, process transactions before the 8 PM ET daily cutoff, and maintain a chargeback ratio below the card network threshold (generally under 1%). Certain higher-risk industry categories — including travel, legal services, and subscription businesses — may be subject to a 2-day hold during an initial underwriting review period. Contact Exchange Bank at (800) 397-3962 to confirm eligibility for your business type.

PCI DSS compliance for most small businesses involves three core steps: completing the Self-Assessment Questionnaire (SAQ) that matches your card acceptance method, running a quarterly network vulnerability scan through an Approved Scanning Vendor (ASV) if transactions travel over a network, and using PCI-validated payment hardware and software. Exchange Bank merchant services includes a PCI compliance portal that identifies your correct SAQ type, walks you through each question, and connects you with an ASV for required scans. Businesses that use Exchange Bank-provided hardware and hosted payment pages have a significantly reduced compliance scope.

When a cardholder disputes a transaction with their bank, the card network provisionally reverses the charge and debits your merchant account while the dispute is pending. Exchange Bank notifies you by email within one business day of receiving the chargeback. You then have a response window — 7 to 20 days depending on the card network — to submit rebuttal documentation. Strong evidence includes signed receipts, delivery confirmation, customer communications, your refund policy, and any correspondence showing the cardholder authorized the charge. The merchant portal tracks all deadlines. Enterprise merchants have a dedicated specialist who manages the response on their behalf.

Yes. Virtual terminal access is included in Growth and Enterprise plans. It is a browser-based tool that lets you key in card details for phone orders, mail orders, and invoice-based transactions where the card is not physically present. The virtual terminal supports one-time charges, recurring billing schedules, and refund processing. No software installation is required — it works in any modern browser. Starter plan merchants can add virtual terminal access for $9/month.

Exchange Bank merchant accounts accept Visa, Mastercard, Discover, and American Express cards regardless of the country of issuance. International cards typically carry higher interchange rates — generally 0.40% to 0.80% above domestic rates — due to cross-border processing fees charged by card networks. All transactions settle in USD. Businesses expecting significant international card volume should discuss interchange-plus pricing under the Enterprise plan to minimize the impact of these rate differentials on overall processing cost.