Exchange Bank Help Centre — Answers When You Need Them
The Exchange Bank Help Centre covers every common banking task — resetting passwords, disputing transactions, ordering checks, managing cards, and more. Browse help topics by category below, or call us directly at (800) 397-3962, Monday through Friday 8 AM – 6 PM ET and Saturday 9 AM – 1 PM ET.
Exchange Bank customer support is available by phone at (800) 397-3962 (Mon–Fri 8 AM–6 PM ET, Sat 9 AM–1 PM ET), via secure message through online banking, or in person at any branch. Common tasks — password resets, transaction disputes, card orders — can be completed through the online banking portal or mobile app without calling.
Browse by Topic
Exchange Bank Help Topics
Select a category to find answers for the most common questions in that area.
Accounts
Open accounts, update contact details, order statements, set up beneficiaries, and manage account preferences.
Account Help →Loans
Check loan status, make payments, request payoff quotes, and understand amortization schedules for personal, auto, and mortgage loans.
Loan Help →Digital Banking
Login help, password resets, mobile app setup, mobile check deposit, bill pay enrollment, and eStatement access.
Digital Help →Security
Set up MFA, enable biometric login, lock your card, report fraud, and learn how Exchange Bank protects your account.
Security Help →Transfers & Payments
Internal transfers between Exchange Bank accounts, Zelle setup, ACH payments, domestic wire transfers, and international wires.
Transfer Help →Cards
Report lost or stolen cards, set spending limits, dispute transactions, request replacement cards, and manage card alerts.
Card Help →Common Tasks
What Can We Help You Do Right Now?
These are the tasks Exchange Bank customers complete most often. Each links directly to the relevant page or guide.
Reset Your Password
Forgot your login credentials? Click "Forgot Password" on the sign-in page to receive a secure reset link by email.
Sign In to Online Banking
Access your Exchange Bank accounts, view balances, pay bills, and manage transfers from the online banking login page.
Report a Lost Card
Lock your debit card instantly through the mobile app, or call (800) 397-3962 to report it lost and request a replacement card.
Dispute a Transaction
Log in to online banking, locate the transaction, and select "Dispute." Or call (800) 397-3962 with the transaction details ready.
Update Contact Info
Change your phone number, email, or mailing address in Settings > Profile within online banking. Name changes require branch verification.
Order Checks
Order personal checks directly through online banking under Account Services, or call (800) 397-3962. Standard delivery takes 7–10 business days.
Set Up Account Alerts
Configure balance and transaction alerts through the Account Alerts page to receive real-time notifications by push or SMS.
Send a Wire Transfer
Submit domestic and international wire transfers through online banking before the daily cutoff. See the wire transfers page for cutoff times and required fields.
FAQ
Exchange Bank Help Centre — Common Questions
How do I reset my Exchange Bank online banking password?
Go to the Exchange Bank login page and click "Forgot Password." Enter the email address registered to your account and check your inbox for a secure reset link. The link is valid for 30 minutes. If you do not receive it, check your spam folder or call (800) 397-3962 for live assistance.
How do I unlock my Exchange Bank account after too many failed login attempts?
Exchange Bank locks online banking accounts after five consecutive failed login attempts as a fraud prevention measure. To unlock, click "Unlock Account" on the login screen and verify your identity using the email address on file. If that option is unavailable or the email address has changed, call (800) 397-3962 Monday–Friday 8 AM–6 PM ET.
How do I update my contact information with Exchange Bank?
Log in to Exchange Bank online banking and navigate to Settings, then Profile. You can update your phone number, email address, and mailing address directly in that section. Legal name changes require a government-issued ID and must be completed in person at any Exchange Bank branch. Contact information changes take effect immediately once saved.
How do I dispute a transaction on my Exchange Bank account?
Log in to Exchange Bank online banking, go to Transactions, locate the charge you want to dispute, and click "Dispute This Transaction." Complete the short form describing the issue. For debit card disputes, Exchange Bank will issue a provisional credit within two business days while the investigation is open. You can also initiate a dispute by calling (800) 397-3962.
How do I order checks for my Exchange Bank checking account?
Log in to Exchange Bank online banking and go to Account Services, then Order Checks. Choose your preferred check style, confirm your delivery address, and submit the order. Standard delivery takes 7–10 business days. Rush options are available at additional cost. You can also order by calling (800) 397-3962 during business hours.