Contact Exchange Bank — Phone, Secure Message, and Branch Support
Exchange Bank customer service is available by phone at (800) 397-3962, Monday through Friday 8 AM – 6 PM ET and Saturday 9 AM – 1 PM ET. For account security emergencies and fraud, the same number connects you to the 24-hour fraud team. Secure messaging is available inside online banking for non-urgent questions. Branch staff are available during regular business hours for in-person service.
Phone: (800) 397-3962 — Mon–Fri 8 AM–6 PM ET, Sat 9 AM–1 PM ET. Fraud hotline: same number, available 24/7. Secure message: log in to online banking and go to Messages. Mailing address: 123 Exchange Plaza, Santa Rosa, CA 95401. FDIC Insured · NMLS #480228 · Equal Housing Lender.
How to Reach Us
Every Way to Contact Exchange Bank
Choose the channel that fits your situation. Phone for immediate help. Secure message for document exchanges. Branch for complex transactions.
Phone
(800) 397-3962
Mon–Fri: 8 AM – 6 PM ET
Sat: 9 AM – 1 PM ET
Fraud / Security: 24/7
Secure Message
Log in to Exchange Bank online banking and navigate to Messages. Encrypted within the banking portal. Responses within one business day.
Branch Visit
Exchange Bank branches are located throughout Sonoma County. Most branches are open Mon–Fri 9 AM–5 PM and Sat 9 AM–1 PM. Call to confirm location hours.
Mailing Address
Exchange Bank
123 Exchange Plaza
Santa Rosa, CA 95401
Allow 7–10 business days for mail processing.
Hours & Availability
Exchange Bank Contact Channels and Hours
| Channel | Availability | Best For |
|---|---|---|
| Phone — (800) 397-3962 | Mon–Fri 8 AM–6 PM ET · Sat 9 AM–1 PM ET | Loan inquiries, account questions, general support |
| Fraud Hotline — (800) 397-3962 | 24 hours a day, 7 days a week | Unauthorized transactions, lost card, account compromise |
| Secure Message (Online Banking) | Submit any time · Response within 1 business day | Non-urgent questions, document requests, account changes |
| Branch Visit | Mon–Fri 9 AM–5 PM · Sat 9 AM–1 PM (varies by location) | New accounts, notarized documents, safe deposit box, complex transactions |
| Mailing Address | 123 Exchange Plaza, Santa Rosa, CA 95401 | Written correspondence, dispute letters, legal notices |
| Online Banking (Self-Service) | 24 hours a day, 7 days a week | Balance checks, transfers, bill pay, statements, alerts |
Suspected Fraud? Call the Exchange Bank Fraud Hotline Now
If you see transactions you did not make, receive suspicious communications claiming to be Exchange Bank, or believe your login credentials have been compromised, call immediately. The fraud team operates around the clock and will take action on your account within minutes of your call. Do not wait. Early reporting limits your exposure and speeds the resolution.
FAQ
Contact Exchange Bank — Common Questions
What are Exchange Bank's customer service phone hours?
Exchange Bank phone support is available Monday through Friday, 8 AM to 6 PM ET, and Saturday 9 AM to 1 PM ET at (800) 397-3962. The fraud and account security line operates 24 hours a day, seven days a week using the same number. The bank is closed on federal holidays.
How do I send a secure message to Exchange Bank?
Log in to Exchange Bank online banking, click the Messages or Contact Us link in the navigation, and compose your message. Secure messages are encrypted within the banking platform and cannot be read in transit. Exchange Bank responds to secure messages within one business day. For urgent matters, call (800) 397-3962 instead.
What are Exchange Bank branch hours?
Most Exchange Bank branches are open Monday through Friday, 9 AM to 5 PM, and Saturday 9 AM to 1 PM. Hours may vary by location. To confirm hours for a specific branch, call (800) 397-3962. Branches are closed on federal banking holidays.
What should I do if my Exchange Bank debit card is lost or stolen?
Open the Exchange Bank mobile app and lock your card immediately under the Cards section. Then call (800) 397-3962 — available 24/7 — to report the card lost or stolen and request a replacement. Exchange Bank's zero-liability policy protects you from unauthorized charges reported promptly. A replacement card typically arrives within 5–7 business days.
What is the wire transfer cutoff time at Exchange Bank?
Domestic wire transfers submitted through Exchange Bank online banking before 4 PM ET on a business day are processed same-day. International wires must be submitted before 2 PM ET for same-day processing. Transfers received after these cutoffs are held for processing on the following business day. See the wire transfers page for required information and fees.